Instagram DM inbox
Directional: manage Instagram Direct messages in Engagive — not live today.
Channel · Instagram
Coming soonInstagram is on the roadmap
Instagram DM engagement is planned — Engagive does not ship a live Instagram channel today.
Today, Engagive ships WhatsApp and In-App Chat as equal live channels — plus AI, campaigns, and more. Explore those while this stays on the roadmap.
Coming soon
Not a live Engagive channel yet
We keep this page so the roadmap is visible — without selling unshipped capabilities as production-ready.
On the roadmap
Directional capabilities we’re exploring — not available as a live Engagive product today.
Assisted replies
Directional: AI-assisted Instagram replies once the channel ships. AI on WhatsApp and AppChat is live now.
Opt-ins & contacts
Directional: capture Instagram conversation context into contacts — roadmap only.
Cross-channel care
Directional: Instagram alongside WhatsApp and AppChat in one inbox later.
Rich media DMs
Directional: image, video, and audio in Instagram threads — not available in Engagive today.
Live agent handoff
Directional: Instagram-to-agent handoff. Live handoff exists today on WhatsApp and AppChat.
What you can run today
Ship on live products while this stays planned.
Use WhatsApp inbox, campaigns, and AI when customers expect chat with your brand.
Keep support in your mobile app with AppChat — Flutter SDK and portal agents.
Want WhatsApp or In-App Chat now?
Book a demo on live channels — or tell us if this roadmap item matters for your rollout.