Privacy Policy

1. Who We Are

Engagive operates a customer engagement platform where WhatsApp Business and In-App Chat are equal first-class products, with related features such as shared inbox, campaigns, AI knowledge, session push, Meta Flows, APIs, webhooks, Flutter SDK, and Automations (beta). This policy covers engagive.io, related marketing pages, demo and contact forms, and the Engagive business portal and APIs where we act as a data controller for account and website data.

When businesses use Engagive to message or support their own customers, those businesses typically determine the purposes of processing end-customer data. In that case Engagive processes such data on their behalf as a service provider / processor, subject to applicable law and any processing terms we agree with them.

2. Information We Collect

We collect information you provide directly to us, such as when you create or are invited to an account, request a demo, contact sales or support, or subscribe to communications. This may include your name, email address, phone number, company name, job title, and billing or invoicing details needed for admin-assigned plans (we do not operate self-serve card checkout on this website).

When you use the platform, we process operational data needed to deliver the service — for example account credentials and roles, channel configuration (such as WhatsApp / AppChat account settings), contacts and conversation content you or your end users submit, campaign and template content, AI knowledge you upload, API and webhook activity, and usage metrics related to your plan.

We also automatically collect certain information when you visit our website or use our platform, including IP address, browser type, device and operating system details, referring URLs, pages viewed, and the dates and times of your visits.

3. How We Use Your Information

• Provide, maintain, secure, and improve our website, portal, APIs, SDKs, and messaging services
• Set up and administer accounts, roles, and admin-assigned plans
• Process invoices and related commercial communications (offline payment as agreed)
• Send technical notices, updates, and security alerts
• Respond to comments, questions, demo requests, and support
• Communicate about products, services, offers, and events (where permitted)
• Monitor and analyze trends, usage, and activities to operate and improve the service
• Detect, investigate, and prevent fraud, abuse, spam, and other illegal or harmful activity
• Comply with legal obligations and enforce our terms

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With service providers who help us operate infrastructure, hosting, email, analytics, or support — under appropriate confidentiality and processing terms
• With messaging and platform providers required to deliver the channels you enable (for example Meta / WhatsApp), subject to their terms and your configuration
• When we believe disclosure is appropriate to comply with law, enforce our policies, or protect rights, property, or safety
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

5. Data Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These may include encryption in transit, access controls, authentication, and monitoring appropriate to the nature of the service. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services, and thereafter as necessary to comply with legal obligations, resolve disputes, enforce agreements, and maintain security and audit records. Business customers may control retention of certain conversation and contact data through product settings or by requesting deletion, subject to legal and operational limits.

7. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

If you are an end customer of a business that uses Engagive, please contact that business first — they control most messaging and contact data. To exercise rights regarding data Engagive holds as controller (for example website or account data), contact us at it@engagive.io or call +92 3321866306.

8. Cookies

We use cookies and similar technologies to operate our website, remember preferences, and understand traffic and usage. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. Some features may not function properly without cookies.

9. International Transfers and Third-Party Platforms

We may process and store information in Pakistan and other locations where we or our service providers operate. Channel providers (such as Meta for WhatsApp) may process message-related data according to their own policies when you use those channels. You are responsible for configuring channels and obtaining end-user consents as required for your use case.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date. You are advised to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, contact us at it@engagive.io, call +92 3321866306, or write to us at 2nd Floor, 160-D Commercial Broadway, DHA Phase 8 Lahore, Pakistan.