Terms of Service

1. Acceptance of Terms

By accessing or using Engagive's website, business portal, APIs, SDKs, or any of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services. These terms apply to visitors, demo requesters, account holders, and others who access or use the service.

2. Description of Services

Engagive provides a customer engagement platform where WhatsApp Business and In-App Chat are equal first-class channels. Live capabilities today include shared inbox, contacts/audience, campaigns, AI knowledge and replies, AppChat session push, Meta WhatsApp Flows, public WhatsApp APIs and business webhooks, Flutter SDK / widget for In-App Chat, and Automations (beta). Additional channels and applications (such as SMS, Voice, Messenger, Instagram, and dedicated OTP / authentication products) may appear on our marketing site as roadmap or coming soon and are not offered as fully live production services unless we expressly state otherwise.

Our services include, without limitation:

• WhatsApp Business messaging, templates, campaigns, Flows, and related Meta integrations
• In-App Chat (widget / Flutter SDK), identify tokens, and AppChat session push
• Shared inbox and agent tooling for live customer support
• AI bindings, knowledge, reply queues, and follow-ups
• Audience / contact management across connected channels
• Automations (beta) and other workflow tools as we make them available
• Public APIs, SDKs, and business webhooks for integrations

Use of WhatsApp and other third-party messaging platforms is also subject to those providers' terms, policies, and technical limits (including Meta WhatsApp Business policies). Engagive does not control those third-party platforms.

3. Account Registration

To use certain features of our services, you must register for an account or be invited by a business that holds an account. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for safeguarding credentials used to access the service and for activities under your account. Business owners are responsible for users and roles they invite into their workspace.

4. Acceptable Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems or networks. You may not use the service to:

• Send unsolicited or unauthorized messages (spam), or messages that violate channel provider policies (including WhatsApp)
• Transmit material that is defamatory, offensive, harmful, or otherwise objectionable
• Impersonate any person or entity
• Interfere with or disrupt the integrity or performance of the service
• Attempt to gain unauthorized access to the service or related systems
• Use the service in violation of applicable laws or regulations, including data privacy, consumer protection, and telecommunications rules

5. Pricing and Payment

Engagive products (including In-App Chat / AppChat and WhatsApp) are commercially offered under plans that may be described on engagive.io/pricing and in your business portal. Marketing plan catalogs are informational; commercial pricing, limits, and entitlements are confirmed with Engagive. Billing is admin-assigned: there is no self-serve checkout or card payment processor on this website for plan purchase. Fees, invoices, and payment methods are handled as agreed with Engagive (for example offline invoice or contract).

Plan limits, included usage, and any overage terms are described in materials we provide and/or in your portal. Usage beyond included limits may incur additional charges when overage is enabled for your plan. You agree to pay all fees in accordance with the pricing and payment terms presented to you. We may change published marketing pricing at any time; if we change pricing for your current contracted subscription, we will provide at least 30 days' notice before the new pricing takes effect, unless your agreement says otherwise.

6. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of Engagive. Our service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. You retain ownership of content and data you submit; third-party marks (such as WhatsApp or Meta) belong to their respective owners.

7. Data Processing

You retain rights to the data you submit through our platform. By using our services, you grant Engagive a limited license to process that data solely to provide, secure, and improve the services, and as otherwise described in our Privacy Policy. Where you use Engagive to message or support your end customers, you are typically the controller of that customer data and Engagive acts as a processor on your instructions, subject to applicable law and any data processing terms we agree with you.

You are responsible for obtaining any consents and providing any notices required for your use of messaging channels and for the personal data you upload or process through Engagive.

8. Service Level and Availability

We make commercially reasonable efforts to keep the platform available and reliable. We do not guarantee uninterrupted or error-free operation. Availability may be affected by scheduled maintenance, third-party platforms (including Meta / WhatsApp), network issues, or events beyond our reasonable control. Where a separate service level agreement applies to your account, that agreement controls for uptime commitments.

9. Limitation of Liability

In no event shall Engagive, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.

10. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms of Service. Upon termination, your right to use the service will immediately cease. You may request export of your data within 30 days of account termination, subject to legal retention requirements and technical feasibility.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at it@engagive.io, call +92 3321866306, or write to us at 2nd Floor, 160-D Commercial Broadway, DHA Phase 8 Lahore, Pakistan.