Shared inbox
Agents handle WhatsApp and AppChat threads in one portal with contact context.
Solution · Conversational Care
Care that starts in chat — AI first, humans when needed
Run a shared team inbox for WhatsApp and In-App Chat with full conversation history.
Deflect FAQs with AI trained on your files and website knowledge — then hand off cleanly.
Agents focus on exceptions while Engagive keeps context across channels you actually operate.
How Engagive helps
Support tooling for WhatsApp and AppChat — not SMS, Voice IVR, or Messenger as live care channels.
AI knowledge
Train on documents and website crawls so answers match your real policies and product docs.
Reply queue & follow-ups
Controlled AI replies and follow-ups so volume stays operable for care teams.
Live handoff
Escalate to humans with history intact — AI assists; agents close the hard cases.
WhatsApp care window
Continue in-session messaging; use approved templates when you need to reopen outreach.
In-app support
Help logged-in users inside your mobile app with AppChat and optional session push.
Contacts
Audience contacts keep care conversations attached to the right person across channels.
Honest scope
No live IVR contact center claim. Care runs on WhatsApp and In-App Chat today.
Use cases
Day-to-day support patterns on Engagive.
AI answers common questions from knowledge; agents take over when the conversation needs judgment.
Send WhatsApp templates for order or service updates, then support replies in the open thread.
AppChat puts care inside your app so users never jump to email for simple issues.
Our channels
WhatsApp Business and In-App Chat are both live and first-class. Push supports AppChat sessions. Other channels are on the roadmap — explore what is ready for your customers now.
Push Notifications
LiveVisitor push for AppChat sessions on iOS and Android.
Explore Push NotificationsIn-App Chat
LiveProduction In-App Chat: Flutter SDK, identify tokens, branded widget, session push, AI, and in-app campaigns.
Explore In-App ChatBusiness inbox, templates, campaigns, Meta Flows, Embedded Signup, and Public API.
Explore WhatsAppInstagram DM engagement — roadmap channel.
Learn about InstagramMessenger
Coming soonFacebook Messenger inbox — roadmap channel.
Learn about MessengerSMS
Coming soonTransactional and promotional SMS — roadmap channel.
Learn about SMSVoice
Coming soonVoice alerts and IVR-style journeys — roadmap channel.
Learn about VoiceReady to elevate support on chat?
Book a demo of WhatsApp, In-App Chat, AI knowledge, and campaigns — or talk to our team about your workflow.