Order & shipping templates
Keep buyers informed with Meta-approved WhatsApp templates for transactional updates.
Industry · Retail & E-Commerce
Orders, support, and campaigns in chat
Send order and shipping updates on WhatsApp with approved templates — then support replies in-thread.
Run promotional WhatsApp and AppChat campaigns without inventing SMS/Messenger stacks.
Help shoppers in your mobile app with In-App Chat, AI product knowledge, and agent handoff.
How Engagive helps
Retail journeys on WhatsApp and AppChat — Engagive products only.
Post-purchase care
Handle returns, sizing, and delivery questions in a shared WhatsApp or AppChat inbox.
Promo campaigns
Launch template campaigns for launches and seasonal offers with queue-backed delivery.
Product AI knowledge
Answer catalog and policy FAQs from files and website content before agents step in.
In-app shopping help
Embed AppChat so shoppers get help without leaving your store app.
Session commerce chat
Continue conversations inside the WhatsApp care window after a customer replies.
Use cases
Retail plays that match live Engagive.
Re-engage interested shoppers on WhatsApp or in-app with campaigns and AI — when policy and consent allow.
Notify on WhatsApp, then resolve exceptions with agents in the same thread.
Coordinate WhatsApp template blasts and AppChat pushes for drops and flash sales.
Our channels
WhatsApp Business and In-App Chat are both live and first-class. Push supports AppChat sessions. Other channels are on the roadmap — explore what is ready for your customers now.
Push Notifications
LiveVisitor push for AppChat sessions on iOS and Android.
Explore Push NotificationsIn-App Chat
LiveProduction In-App Chat: Flutter SDK, identify tokens, branded widget, session push, AI, and in-app campaigns.
Explore In-App ChatBusiness inbox, templates, campaigns, Meta Flows, Embedded Signup, and Public API.
Explore WhatsAppInstagram DM engagement — roadmap channel.
Learn about InstagramMessenger
Coming soonFacebook Messenger inbox — roadmap channel.
Learn about MessengerSMS
Coming soonTransactional and promotional SMS — roadmap channel.
Learn about SMSVoice
Coming soonVoice alerts and IVR-style journeys — roadmap channel.
Learn about VoiceReady to sell and support in chat?
Book a demo of WhatsApp, In-App Chat, AI knowledge, and campaigns — or talk to our team about your workflow.