Tracking templates
Send approved WhatsApp updates for milestones without standing up SMS or voice stacks.
Industry · Transport & Logistics
Shipment updates and exceptions in WhatsApp
Notify customers with WhatsApp templates as parcels move — pickup, in transit, delivered, delayed.
Resolve exceptions in a shared inbox when a delivery needs a human decision.
Connect your TMS/WMS to Engagive via Public API and webhooks for event-driven messaging.
How Engagive helps
Logistics CX on WhatsApp and In-App Chat — Engagive inbox, campaigns, AI, and integrations.
Exception desk
Agents handle failed deliveries, address changes, and claims in WhatsApp threads.
AI for status FAQs
Answer “where is my order?” style questions from knowledge when tracking data is available to your content.
Public API triggers
Your logistics platform fires sends when scan events or ETA changes occur.
Delivery webhooks
Listen for Engagive message status events to keep internal systems in sync.
Honest scope
No live caller-ID masking product. Focus is WhatsApp messaging ops for logistics.
Use cases
Lane-of-business patterns on Engagive.
Template customers when ETAs slip, then open the care window for replies.
Confirm delivery in chat and route disputes to agents with history.
Use WhatsApp inbox patterns for operational coordination where appropriate.
Our channels
WhatsApp Business and In-App Chat are both live and first-class. Push supports AppChat sessions. Other channels are on the roadmap — explore what is ready for your customers now.
Push Notifications
LiveVisitor push for AppChat sessions on iOS and Android.
Explore Push NotificationsIn-App Chat
LiveProduction In-App Chat: Flutter SDK, identify tokens, branded widget, session push, AI, and in-app campaigns.
Explore In-App ChatBusiness inbox, templates, campaigns, Meta Flows, Embedded Signup, and Public API.
Explore WhatsAppInstagram DM engagement — roadmap channel.
Learn about InstagramMessenger
Coming soonFacebook Messenger inbox — roadmap channel.
Learn about MessengerSMS
Coming soonTransactional and promotional SMS — roadmap channel.
Learn about SMSVoice
Coming soonVoice alerts and IVR-style journeys — roadmap channel.
Learn about VoiceReady to message every mile?
Book a demo of WhatsApp, In-App Chat, AI knowledge, and campaigns — or talk to our team about your workflow.