Template alerts
Send approved WhatsApp templates for outages, renewals, and transactional notices.
Solution · IT & Operations
Operational alerts and integrations across your channels
Notify customers and operators with WhatsApp templates — and continue in In-App Chat when you have a product surface.
Connect your systems with the WhatsApp Public API — account-scoped, documented for engineers.
Subscribe to Engagive business webhooks for messages, statuses, and template events.
How Engagive helps
Build ops messaging on live Engagive surfaces — WhatsApp, In-App Chat, API, webhooks, Flows, Automations beta.
WhatsApp Public API
Send messages, manage templates, and integrate CRM/OMS events under /api/business/public.
Business webhooks
Receive signed Engagive envelopes for inbound messages and delivery statuses.
Meta WhatsApp Flows
Collect structured ops data (forms, confirmations) inside WhatsApp.
Automations (beta)
Visual workflows expanding for triggers and actions — reuse Engagive messaging, don’t invent glue.
AI for known-answer ops
Bind AI knowledge for status FAQs; hand off to humans for incidents that need judgment.
Operator inbox
On-call and support teams reply in WhatsApp and In-App Chat threads customers already use.
Honest scope
No live number-masking voice product or SMS OTP platform — ops messaging uses WhatsApp and In-App Chat today.
Use cases
IT patterns that map to Engagive today.
Push template updates on WhatsApp when systems change; continue in WhatsApp or In-App Chat for follow-up questions.
Your backend calls the Public API when tickets, shipments, or jobs change state.
Keep internal tools updated when Engagive delivers message and template events.
Our channels
WhatsApp Business and In-App Chat are both live and first-class. Push supports AppChat sessions. Other channels are on the roadmap — explore what is ready for your customers now.
Push Notifications
LiveVisitor push for AppChat sessions on iOS and Android.
Explore Push NotificationsIn-App Chat
LiveProduction In-App Chat: Flutter SDK, identify tokens, branded widget, session push, AI, and in-app campaigns.
Explore In-App ChatBusiness inbox, templates, campaigns, Meta Flows, Embedded Signup, and Public API.
Explore WhatsAppInstagram DM engagement — roadmap channel.
Learn about InstagramMessenger
Coming soonFacebook Messenger inbox — roadmap channel.
Learn about MessengerSMS
Coming soonTransactional and promotional SMS — roadmap channel.
Learn about SMSVoice
Coming soonVoice alerts and IVR-style journeys — roadmap channel.
Learn about VoiceReady to wire ops messaging?
Book a demo of WhatsApp, In-App Chat, AI knowledge, and campaigns — or talk to our team about your workflow.