Service notifications
Send approved WhatsApp templates for appointments, renewals, and program updates.
Industry · Government
Citizen updates and service chat
Publish service announcements and reminders with WhatsApp template campaigns — and in-app messaging where citizens use your apps.
Staff a shared inbox for citizen questions — AI knowledge for FAQs, humans for complex cases.
Integrate case systems with the WhatsApp Public API, business webhooks, and In-App Chat where you have a citizen app.
How Engagive helps
Public-sector messaging on WhatsApp and In-App Chat — no fake 16× engagement stats.
Knowledge for common questions
Train AI on public FAQs and policy docs; escalate to agents when needed.
Citizen care inbox
Departments share WhatsApp conversations with full history and contacts.
Outreach campaigns
Run bulk WhatsApp campaigns for awareness drives with delivery visibility.
API integrations
Trigger messages from existing government systems via the Public API.
Audience contacts
Keep citizen contact records aligned with WhatsApp conversations you operate.
Honest scope
No live IVR/voice claim. Primary live channel for citizen chat is WhatsApp.
Use cases
Practical government messaging patterns.
Template outreach for deadlines and document requests, then continue in chat.
AI answers routine questions from published knowledge; agents handle exceptions.
Backend events call Engagive to notify citizens when cases change state.
Our channels
WhatsApp Business and In-App Chat are both live and first-class. Push supports AppChat sessions. Other channels are on the roadmap — explore what is ready for your customers now.
Push Notifications
LiveVisitor push for AppChat sessions on iOS and Android.
Explore Push NotificationsIn-App Chat
LiveProduction In-App Chat: Flutter SDK, identify tokens, branded widget, session push, AI, and in-app campaigns.
Explore In-App ChatBusiness inbox, templates, campaigns, Meta Flows, Embedded Signup, and Public API.
Explore WhatsAppInstagram DM engagement — roadmap channel.
Learn about InstagramMessenger
Coming soonFacebook Messenger inbox — roadmap channel.
Learn about MessengerSMS
Coming soonTransactional and promotional SMS — roadmap channel.
Learn about SMSVoice
Coming soonVoice alerts and IVR-style journeys — roadmap channel.
Learn about VoiceReady to modernize citizen messaging?
Book a demo of WhatsApp, In-App Chat, AI knowledge, and campaigns — or talk to our team about your workflow.